Orange tours reputation is based on an innovative spirit and an ability to provide high adventure traveling to the most exotic and remote destinations in Pakistan.
Our intriguing programmers take the curious traveler away from the usual routes to study ancient cultures, photograph a richness of flora and fauna, explore new habitats on foot, on wheels and afloat, and to wonder at the earth’s last remaining unspoiled and rugged vistas. Our trips attract travelers who have a curiosity about people, places and mysteries. Travelers who want to know about Pakistan’s history, wildlife, culture and mountains, who realize that travel provides a new perspective on life.
For this reason every Orange tours program is accompanied by a distinguished guide who leads informal presentations on the places visited, and whose goal is to deepen the traveler’s’ s understanding of this area, its people, culture and history.
The spirit of discovery and adventure is the hallmark of our trips whether it is a camel safari deep in the desert or a challenging trek to the highest mountains each venture with Adventure Travel is an unforgettable experience.
Principle 1 – NOTICE
We will ask you when we need information that personally identifies you (Personal Information) or allows us to contact you. Generally this information is requested when you ask information or services provided by us. We use your Personal Information for four primary purposes.
Principle 2 – CONSENT
If you choose not to provide personal information, you can still use most of our services but we may not be able to serve you to our fullest extent and capacity.
Principle 3 – SECURITY
We strictly protect the security of your personal information and honor your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Under no circumstances will your personal information be sold.
Terms & Conditions:
Dear travelers, thank you very much for choosing us as your tour operator, please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations. We will send you a Tour Contract after we confirm all the reservations and arrangements. In the tour contract, we will list all arrangements of your tour as well as terms and condition.
These Terms and Conditions govern the relationship between you, the passenger, and us, the Operator. You agree to be bound by these Terms and Conditions. They State, among other things, our cancellation policy and certain limitations of liability. These terms affect your rights to sue, governing law, forum, and jurisdiction.
Table of Contents:
1: Tours Contract
3: To Secure Your Payment
4: Amendments by the Client
6: Payment Policy
7: Special Requests
8: Cancellation & Refunds
9: Children Policy
11: Acceptance of the Agreement
Your contract will be with Orange tours, Who is also running the many projects like for your financial security.
To secure yours Payment:
Please contact us before you make any payment, to notify us with your request. After we have a finalized tour arrangement, we will send you a tour itinerary confirmation as well as quotation of the tour arrangement, and a certain amount of deposit will be required to secure your booking. Upon your deposit payment is received, a tour contract will be sent to you, which will be your reference of all the tour details and bilateral obligations and rights.
Amendments by the Client:
Any amendment made to the original booking is subject to availability. You have to inform us your alterations minimum 10 days prior to your arriving day. We do not claim any handling fee for the alteration, and the actual balance amount will be recalculated referring to the latest confirmation. (For air or train ticket changes, please contact us for more details, and you will bear certain charges depending on specific ticketing policy.)
Reservations should be made as early as possible to book the desired holiday, your booking will be secured upon receive a deposit of 20 % or up to 50% during the holidays. The deposit forms part of your total payment, balance payment should be settled at least 7 days before your arrival. For last minute booking (Contract signed less than 10 days before arriving date), full payment is required upon booking. Normally, your payment will reach us within 5 working days, and we will acknowledge immediately.
Cancellation & Refunds:
We would feel sorry if you decided to cancel your trip, however we realize that the majority do so out of necessity.
If you must cancel your trip, please submit your cancellation request in written form. Cancellation refunds will be calculated as of the date we receive your written cancellation.
All payments for travel services not provided to the passenger shall be refunded in accordance with these Terms and Conditions and in accordance with Orange tours cancellation policy. In this event, we will refund any payment made to Orange tours less any cancellation fee that is applicable within 14days of our receipt of your written cancellation request.
Any applicable refunds will be returned to you by west union or wire transfer, and processed within 30 days of receipt of your cancellation.
The cancellation fee will be calculated as follows:
Table of Cancellation Charges
|Prior to departure||Charge|
|15 days or more||15% 0f land tour costs|
|7-14 days||30% of land tour costs|
|7 days – departure||50% of land tour costs|
|No show up||100% of land tour costs|
REFUNDS FOR MISSING DAYS:
Refunds will not be made for unused sight-seeing tours or meals.
Air/Train Transportation Cancellation:
After the ticket is issued a certain cancellation fee will be imposed by the related service supplier. Partial refunds will be made accordingly.
Unless otherwise stated, generally it is based on two persons sharing a room (twin sharing). Room for single occupant is available with an additional of supplementary rate. Hotels and lodges are named as an indication/guide of category and rooms may be reserved at similar establishments. Prices stating in the contract are based on tariff and other costs prevailing at the time of printing, and are subject to change with or without prior notice.
We act only as an agent for the participants in regard to travel, whether by rail road, aircraft, or any other convenience and assumes no liability for injury, illness, damage, loss accident, delay or irregularity to person or property resulting directly or indirectly from any of the following causes: Extreme weather, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes of any hotel, carrier, or restaurant. Under any unforeseen circumstances, no responsibility is accepted for any additional expenses.
If the Client has any special requests, he should inform the Company at the time of booking. The Company and its suppliers will try to meet such requests but, as these do not form part of the Contract, the Company does not guarantee to do so, including for pre-book able seats. If the Company confirms that a special request has been noted or passed to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings which are conditional on the fulfillment of any special request.
The following child rates apply for our tours Children below 2: Free of Charge 2 – 12: 70% of total tour cost for children below 12 years old. (Without bed) and if you are above12+ considered adults. If your sightseeing tours include domestic flights/trains, please refer to us for specific charges.
If you have a complaint while you are in tour. Please notify the company Orange tours immediately, as most problems can be solved on the spot, if you feel your problem has still not been resolved please call the chairman of the company, but if after you return home you are still not satisfied you must write to the ethufa.com & ePakgifdt.com. It is unlikely that you will have a complaint that cannot be settled amicably between us, however, if this is not the case any dispute arising out of, or in connection with this contract, may (if you wish) be referred to the Orange tours.
Acceptance of the Agreement:
The Contract constituted by the Company’s acceptance of the Client’s booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company, so the payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.
Orange tours cooperates with hundreds of well-chosen hotels in Pakistan, from the most luxurious hotels to comfortable guesthouses. Our prompt and convenient consultancy service guarantees to every client the promise within Orange tours ultimate goal, “being not only your consultant, but also your reliable friend.”
Benefits for our valued customers:
We are a local travel agency, and we only operate travel & tours services in all over the Pakistan, thus we have long term cooperation with local hotels, we will definitely offer you the best prices in the market. On another hand, we understand clearly all our clients’ needs; we are not providing the most expensive services but the most suitable services for you.
UNUSED TOUR ITEMS:
No refund will be made for any unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other unused service. Such unused items are neither refundable nor exchangeable (no exceptions).
Orange tours will not be responsible in the event of a sudden emergency before or during your trip and coverage for trip cancellation or interruption, illness, injury, and damage, loss or theft of baggage, as well as emergency assistance.
Orange tours strongly recommends that you consult with your personal physician or Passport Health, in regards to your itinerary and required inoculations. If you have any medical condition or allergy that may interfere with your trip, you are required to complete a “Medical Waiver” and your physician must certify that you are fit to travel. Failure to complete and return this waiver to Orange tours may result in cancellation of your tour without a refund. In absence of a waiver, Orange tours deems that you are fit to travel.